Trust and Partnership

Trust and Partnership

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Exhibit8.12 Service Management Scorecard Scale Scale Extentto which the Described Outcomes Arethe Result of Enterprise IT ... (McGraw Hill, 2008); andValarie Zeithaml, A. Parasuraman, andLeonard Berry, Delivering Quality Service: Balancing ... The answer: This is exactly theissue inIT service managementa¬Ä¬Ēfailing to include the necessary elements of service quality fromthe business perspective.


Title:Trust and Partnership
Author: Robert J. Benson
Publisher:John Wiley & Sons - 2014-04-01
ISBN-13:

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